You have no items in your shopping cart.

Covid-19 Update

A note to our customers

Thank you to all our customers for your trust in Emma’s quality and service. We are all facing unprecedented times, and unprecedented decisions are being made by authorities and businesses all over the world to contain the spread of the Coronavirus, and to minimise its effects.

In light of the current situation, we wanted to let you know about the steps we are taking during these troubling times. Despite the daily developments, we are doing our utmost to continue to offer you the greatest service.

Presently, our warehouse is able to fulfill orders for all sizes. We are expecting this to continue but with the current pandemic things can change quickly. Please refer back to this page for any updates in the future.

We will continue to closely monitor the situation and are ready to make any changes required to protect you, our suppliers and our employees. You will of course be the first to know, if we need to make any further adjustments.

Please see our frequently asked questions please below and if you have any further questions please reach out to our customer service team here.

Frequently Asked Questions

  • Have deliveries been affected?

    Currently delivery times may be a bit longer than normal. However, you can still place orders on emma-sleep.ca and we will fulfill the order as soon as we are able to.

  • Can I still receive delivery of parcels?

    Yes. It has been advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. It is still advised to follow the highly publicised guidance for people to wash their hands more often than usual using soap and hot water.

  • Will this impact the return of the mattress?

    At this moment, all our collection couriers remain fully operational. However, due to safety measures of entering people’s homes, we would ask that people bring the mattress to the front door so that it is ready for collection. In the event that our courier partners can no longer operate freely, the 100-night trial will still be applicable on your order. However, please note that there may be a delay in this collection taking place, should further restrictions be imposed, or our courier partners cease operations temporarily due to health concerns. In this event, as long as the collection has been requested within the 100-night trial, the collection will take place at the nearest opportunity. As soon as the mattress is collected, we will of course grant a full refund, but no refund can be processed until this collection has taken place.

  • If I’m self-isolating, how do I return a product?

    If you have been unable to return an unwanted item due to self-isolation restrictions, we will still honour our 100-night return policy. Please contact us before your 100-night trial has ended to make us aware of your intentions, but please also highlight that you are currently in self-isolation. We will then place your collection on hold and wait for you to contact us,when it is safe for this collection to take place.

  • Is your customer service still open?

    We would like to reassure all customers that our customer service team remains fully operational and will be able to help with any concerns that you have. However, due to the customer service team currently working on a home office basis, telephone support will not be available during this period. We can be contacted however through our contact form here and we will get back to any questions you have in a timely manner. .

Don't just take our word for it. Try it now for 100 risk-free nights!

don't worry, sleep happy text don't worry, sleep happy text shadow
How do I sign up?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

Pin rotate icon

It seems you are visiting Emma from abroad.

Go to 

Alternatively you can choose your country from the list below: